Pine Ridge Roofing LLC ("Pine Ridge Roofing," "we," "us," or "our") operates the website located at www.pineridgeroofingohio.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Site or request our services. By using this Site, you agree to the practices described in this Policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: Name, phone number, and email address when you request a quote, schedule an inspection, or submit a contact form.
- Property information: Service address or location when you describe your roofing project.
- Message content: Details you include in form messages or communications with us.
- Usage data: Browser type, IP address, pages visited, and referral source, collected automatically through standard web server logs and analytics tools.
We do not collect payment card information through this Site. Any payments are handled separately through secure, PCI-compliant processors.
2. How We Use Your Information
We use the information we collect to:
- Contact you about your roofing or exterior project inquiry and to schedule free inspections.
- Provide quotes, estimates, and follow-up communications related to your project.
- Send appointment reminders and project updates via phone, text, or email.
- Respond to your questions and service requests.
- Improve our website, services, and marketing based on aggregated usage data.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We will not share your information with any third party except as described in Section 4 or as required by law.
3. SMS and Phone Communications
By submitting your phone number through any form on this Site, you consent to receive calls and/or text messages from Pine Ridge Roofing LLC regarding your project inquiry, scheduling, and follow-up. Message and data rates may apply.
To opt out of SMS messages, reply STOP to any text message we send you. You may also email info@pineridgeroofingllc.com to request removal from our messaging list. Opting out does not affect your ability to receive service from us.
We do not send unsolicited promotional texts to people who have not submitted a form or otherwise consented. Message frequency varies based on project status.
For help, reply HELP to any message or contact us directly. We do not share or sell your mobile phone number or your SMS opt-in consent with third parties or affiliates for their own marketing purposes. Mobile information is used solely to communicate with you about your inquiry and service. Message and data rates may apply, and carriers are not liable for delayed or undelivered messages.
4. Third-Party Services
To operate our Site and business, we use certain third-party service providers who may process your information on our behalf:
- Supabase: We use Supabase for secure data storage and backend infrastructure. Data is stored on servers in the United States.
- Twilio: We use Twilio to send and receive SMS messages. Your phone number may be transmitted to Twilio for the purpose of delivering text communications you have consented to receive.
- Analytics: We use Microsoft Clarity to understand navigation, clicks, scrolling, and site performance through session analytics. We may also use Google Analytics when configured. These providers may process device, browser, IP-derived location, and usage information under their own privacy terms.
These providers are contractually required to protect your information and may only use it to perform services for us.
5. Cookies and Tracking
Our Site uses cookies and similar tracking technologies for session analytics and may use them for traffic measurement. You can configure your browser to refuse cookies; however, some features of the Site may not function properly if cookies are disabled.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security of information transmitted to or from our Site.
7. Your Rights (Ohio Residents)
As an Ohio resident, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information, subject to certain exceptions (e.g., legal obligations or ongoing service relationships).
- Opt out of SMS communications at any time by texting STOP.
To exercise any of these rights, contact us at info@pineridgeroofingllc.com. We will respond within a reasonable timeframe.
8. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.
9. Links to Other Websites
Our Site may contain links to third-party websites (such as our Facebook or Instagram pages). This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of any third-party site and encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Pine Ridge Roofing LLC
Phone: (330) 231-9064
Email: info@pineridgeroofingllc.com
Service Area: Tuscarawas County, Ohio & Northeast Ohio